An email exchange this week:
“Your learning facilities look really good… I’m disappointed I can’t use them. I have tried on my two different iPads and my iPhone to join but no luck. I haven’t received an email to verify so it seems I can’t join up either. (The email is not in spam either).”
That’s likely to be a problem with the woman’s email account, not her iPhone or iPad. She’s using an old one, from way back in the dark ages of the Internet, and old email providers don’t make money, so don’t invest in modern spam filters.
To people moaning that they don’t get emails (for the Club, for EasyItalianNews.com) I usually suggest getting a new, modern email account, so from Gmail, Microsoft, or Apple, and trying again with that. Unless the person mistypes their email address, that almost always solves the problem. But then there was this, from the same woman:
“I have just completed the test to determine my level of Italian but I cannot seem to find where my results are. I received a pop up saying I had completed the test but no results. The counter at the bottom did not move so please could you help me so I can proceed to learning.”
This is the second one of those I’ve had in the last few weeks, so of course, I rushed over to our level test and, well, tested it. It’s a very primitive piece of technology, and not as easy to use as it should be. But it has been working for years with no major issues, so I double checked. And then I checked again, on my son’s iPhone. Each time the test worked as it should, both on my computer and his infernal device.
“If you can think of anything else I can do please let me know but if not I think I’m going to have to give up and assume your website is not compatible with Apple products. I’ll go to another website to find out my level.”
To which I replied that the test is of limited use anyway and she’d be much better off using the CEFR self assessment checklist to decide her level (I sent the link to this article.)
But no good:
“I think I had better just accept that Italian club is not meant to be for me and move on.”
Man that’s frustrating.
But OK, the email verification system doesn’t work, the level test doesn’t work, so maybe the problem is, how shall I put this…
Don’t forget this week’s half-price ‘Ebook of the Week’, Caravaggio nei vicoli di Roma.
Caravaggio’s in jail again, drunk as a lord and facing charges for throwing a plate of artichokes at a waiter…
ROMA, 1604 – Carceri dello Stato Pontificio
“Ancora lui? Ma come…?!”, il comandante delle guardie non crede alle sue orecchie.
La giovane guardia cerca di giustificarsi: “Comandante, noi abbiamo cercato di…”
“Non abbastanza! Com’è possibile che sia sempre qui?”
Il comandante si passa una mano sugli occhi, sospira: “Questo mese sarà già la quinta volta…”
- .pdf e-book (+ audio available free online)
- .mobi (Kindle-compatible) and .epub (other ebook readers) available on request at no extra charge – just add a note to the order form or email us
- 8 chapters to read and listen to
- Comprehension questions to check your understanding
- Italian/English glossary of ‘difficult’ terms for the level
- Suitable for students at intermediate level or above
- Download your Free Sample Chapter (.pdf)
How do I access my ebook?
When your order is ‘completed’ (allow up to 24 hours), a download link will be automatically emailed to you. It’s valid for 7 days and 3 download attempts so please save a copy of the .pdf ebook in a safe place. Other versions of the ebook (.mobi/Kindle-compatible, .epub) cannot be downloaded but will be emailed to people who request them.
Tuesday’s FREE bulletin of ‘easy’ Italian news is, as always, complete FREE to read/listen to.