"You didn't get your free ebooks?"

We’ve given away maybe a thousand free Italian easy readers and parallel texts over the last ten days.

But a small percentage of you have been having problems.

That said, a fraction of a thousand people, is quite a few!

So I ended up drafting a standard reply to the people emailing me, which I’ll copy and paste here below.

In case you, too, were one of the disappointed minority, read that first.

Then, if you need further help, just email in the usual way.

My address is at the bottom of every page on the club website.

If, on the other hand, you have been meaning to download the free stuff but haven’t yet gotten around to it, here’s the link one more time: https://easyreaders.org/product-category/italian/

The two free ones are at the top left of that page.

Buono studio!

You didn’t get your free ebooks?

The subject line of the email containing the download link was something like:

Your EasyReaders order from (DATE OF YOUR ORDER) is complete

It should have arrived immediately after you made your order.

If you didn’t find that email with the link(s), check in your spam and promotions files, and any other place it could have ended up.

Still nothing? That usually means one of three things:

1. You mistyped your email address in the order form (really, I see this happen every day!)

2. Your email provider blocked the messages with the download links, so you never received them (they shouldn’t do this, but they do…)

3. You DID get the message with the download links, but didn’t realise what it was, or didn’t open it. Some people just delete anything they don’t recognise.

The easiest solution is to reorder using a different email address, if you have one (Gmail or Hotmail are usually reliable).

You can do that here: https://easyreaders.org/

Make sure you type your email address correctly in the order form.

Then watch out for an automatic message – it should arrive almost immediately with the download links.

Check your spam and promotions folders again, just to be sure.

If still nothing, write back to me.

To help further, I’ll need your order number and an alternate email address, if you have one.

Daniel