Today’s Italian conversation Scuola d’italiano: chiedere aiuto is a fairly typical interaction at a language school, as anyone who works in one can tell you.
Mostly, it’s a pleasant job interacting with foreigners who want to learn your language because of their love of your country’s food, history, ‘dolce vita’ or whatever.
But customer service for online services (as offered by OnlineItalianClub.com) can be another matter…
E-mails ping onto my phone at all hours of the day or night and can cover just about any topic from language learning methodology to payment processing.
For example, yesterday there was this from Judy, who was having difficulty buying our ‘Book of the Day’:
I am trying rather hard to order this, as well as La Dolce Vita, and PayPal is getting upset. Trying to pay with my visa debit card just gets PayPal saying that card is linked to their account, so I have to pay with PP. So, impasse! Any suggestions?
We got that sorted (and she now has her e-books.)
The day before there was something much nicer, from Toni:
I just wanted to tell you that, although I’ve only yet listened to the first conversation, I can tell that they are going to be VERY helpful!!!! I can’t thank you enough for publishing these.
Also I have bought two of your little books and they are also great! This is a terrific website/club – it’s actually the best site out there – and I wanted you to know how much you are appreciated!!!
Thanks again, Toni!
I try to answer everyone who writes, usually within an hour or two, or the next day if your time zone is very different.
And don’t forget today’s Italian conversation.
The recording features my lovely wife, who actually does the work of language school reception in real life, along with the school’s cleaning lady, who was delighted to drop her mop for a bit and play the role of the student.
‘Book of the Day’ offer – final reminder!
Lots of you have written to say that you don’t manage to open your emails the same day, so why can’t the ‘Book of the Day’ offer last more than a day???
Why indeed? It sort of detracts from the marketing urgency which is supposed to help part you from your cash, but other than that, well no reason at all!
So, when I remember, it’s more of a ‘Book of the Week’ thing now, though sometimes I forget and write ‘Book of the Day’ anyway.
The point being, you could still get this week’s offer at 50% off if you felt inclined, thus securing yourself a motivating and original piece of study material, while at the same time supporting the site/club that Toni was so enthusiastic about.
As I’m out of time (gotta go teach English to employees of a company near my home), I’ll copy and paste the details from Wednesday’s article:
We’re not publishing any new Italian easy readers this week (you’d have heard about it by now.)
Il sorpasso is part of our ‘Book of the Film’ series, one of the early ones but actually one of my favorites.
We first published it way, way back at the beginning of the year sometime, but it didn’t sell many copies, which is a shame because it’s actually very good.
If you’re one of the vast majority of OnlineItalianClub.com members that didn’t buy this the first time around, well here’s another chance to get your hands on a really great piece of original study material!
But why take my word for it when you can download your free sample chapter (.pdf)?
The link is for the first chapter of the book, so you can get an idea of the level and whether the story interests you.
There’s also a link to the audio for the WHOLE BOOK, not just the sample chapter, which is available to listen to free online.
Here’s the important part: for the rest of this week Il sorpasso is on offer at just €4.99, instead of the usual easy reader price of €9.99.
Done that? Now follow these links to also check out the other volumes in our ‘Book of the Film’ series: